After more than fifteen years acquiring companies, I have distilled a set of principles guiding our negotiation approach. They are not tactics or tricks — they are principles reflecting a way of understanding investment transactions that generates the best outcomes for all parties.
Principle 1: The relationship survives the negotiation. In most of our deals, the seller remains connected to the company. How we negotiate determines the quality of that subsequent relationship. We negotiate firmly but respectfully, never employing tactics that damage the seller’s trust.
Principle 2: Separate people from problems. When the buyer requests a price adjustment based on due diligence, the seller may take it personally. We systematically depersonalise negotiation topics.
Principle 3: Understand the seller’s true priorities. Price matters, but it is rarely the only important thing. Employment continuity, brand preservation, treatment of historic clients, the founder’s role during transition — understanding non-economic priorities often unlocks deals at no financial cost to us.
Principle 4: Radical transparency. We do not save surprises for the end. When we identify a problem during due diligence, we communicate it immediately with our proposed solution.
Principle 5: Never negotiate under artificial pressure. We do not create artificial deadlines, do not threaten withdrawal, and do not accept manufactured urgency from the other side.
Principle 6: Distinguish essential from accessory. Typically, three or four points are truly relevant: final price, warranty/indemnification regime, management team continuity conditions, and price adjustment mechanism. Everything else is negotiable.
Principle 7: Document agreements immediately. We send a written summary after each negotiation session to avoid misunderstandings.
Principle 8: Know when to walk away. Not every negotiation should reach agreement. Walking away is not failure — it is recognising that this particular deal does not work. I have closed transactions with sellers who rejected our first offer two years earlier.
Good negotiation is not zero-sum. The best investments we have made were those where negotiation was collaborative, not confrontational. How you negotiate says more about you as an investor than any corporate presentation.
The Human Dimension of M&A
Behind every transaction in the middle-market, there are people making decisions that will affect their lives for years. The business owner contemplating a sale is not just executing a financial transaction — they are letting go of something that has defined their identity, provided their purpose, and shaped their daily existence for decades.
Understanding this human dimension is not optional for the serious investor — it is essential. The deals that close successfully and generate lasting value are overwhelmingly those where both parties feel heard, respected, and fairly treated throughout the process. The deals that fail — or that close but generate conflict afterwards — are those where one or both parties feel that the process was adversarial rather than collaborative.
This does not mean being soft on commercial terms. It means being honest about our position, transparent about our analysis, and respectful of the seller’s legitimate interests and concerns. It means recognising that the best outcome is not one where we extract maximum value from the other side, but one where both sides feel the terms are fair and the relationship has a solid foundation for the years ahead.
Lessons from Experience
After more than fifteen years and hundreds of transactions analysed, certain patterns become clear. The quality of advisers on both sides has a disproportionate impact on outcomes. Well-advised sellers have realistic expectations, organised documentation, and constructive approaches to negotiation. Poorly advised sellers have inflated expectations, chaotic information, and adversarial postures that undermine their own interests.
The timing of transparency matters enormously. Sharing information — about concerns, about reasoning, about limitations — early in the process builds trust and prevents misunderstandings from escalating. Withholding information for tactical advantage almost always backfires, because the middle-market is a small world where reputations are built and destroyed one transaction at a time.
Finally, patience is a genuine competitive advantage. The investor who can wait for the right opportunity, who does not force timelines, and who is willing to walk away from a transaction that does not feel right is the investor who, over a long career, accumulates a portfolio of excellent investments and a reputation that opens doors. In the Spanish middle-market, where relationships matter deeply and word of mouth travels fast, that reputation is perhaps the most valuable asset an investor can possess.